The 3-7-20 timeline requirement of delivering frontline services is quite a challenge in implementing the latest law on civil service.
Provincial Human Resource Management Office Department Head Monica L. Salido Davao del Norte expressed this and views about Republic Act 11032 otherwise known as the Ease of Doing Business and Efficient Government Service Delivery of 2018.
Amending Republic Act No. 9485 of the Anti- Red Tape Act of 2007, Republic Act 11032 requires all government offices to determine frontline services that can be delivered in either three, seven or 20 days and to inform the public of these timelines for specific services.
“It is stricter than RA 9485. We have to keep watch of the 3-7-20, that we should be able to comply,” she said referring to the required timeline set for specific service.
“Kayahon (We have to do it). We cannot say no to a Republic Act. That is for the good of all of us in government service, necessary to satisfy our customers,” she said.
RA 11032 still has no Implementing Rules and Regulations (IRR) but as soon as IRR is issued, Salido said her office along with other concerned offices will immediately draw a plan to implement the law to mainstream it in provincial government operation.
Information sheet from the Civil Service Commission (CSC) Davao del Norte Field Office shows that RA 11032 have 12 Salient points dealing on Scope and Coverage, Purpose, Citizens Charter, Zero Contac Transactions, 3-7-20 Day Processing Time, Grant of Automatic Extension, The Anti-Red Tape Authority, Anti-Red Tape Unit in the CSC, Report Card Survey, Administrative Jurisdiction and Penalties, Violations and Persons Liable and Implementing Rules and Guidelines.
CSC Davao del Norte Provincial Director Nelly L. Esperanza called on local government units and even national government offices to review their citizen’s charter; look at the services, the processes and the timeline of providing such services.
“Familiarize the processes and do them seriously as these would be the bases that penalties are given,” she said.
CSC Info Sheet says that RA 11032 metes out “Administrative Liability with six months suspension for first offense ; Administrative Liability and criminal liability of dismissal from service, perpetual disqualification from holding public office and forfeiture of retirement benefits and imprisonment of one year to six years with a fine of not less than P500,000 but not more than P2,000,000 for second offense. (PIA XI/Jeanevive Duron-Abangan)