Philippine Ports Authority (PPA) formally launched the International Organization for Standardization (ISO) Quality Management System (QMS) for the Port of Davao with the Facilitation of Vessel Entrance and Clearance (VEC) as its core business process here last October 17, 2011.
VEC, a frontline service of the PPA entail four (4) core procedures, namely, 1) Entrance Formalities; 2) Assessment of Vessel Charges; 3) Collection of Charges (for both computerized and non-computerized ports) and; 4) Departure Clearance.
Said procedures as embodied in the Quality Procedures Manual shall be implemented in the next three months before the respective internal and external audits.
QMS refers to the organizational structure, responsibilities, procedures, processes and resources to implement a service or come up with a product.
Once the manualized processes are operationalized and enforcement is perfected based on the standards audits, the Port of Davao (also known as Sasa Wharf) will eventually be qualified to apply for an ISO 9001-2008 accreditation.
“After several months of tedious work, I am very pleased to announce that Davao is finally ready to be an ISO-compliant port,” Port District Manager and concurrent PMO-Davao Port Manager Atty. Christian V. Santillan said during his inspirational message at the QMS launching.
PPA General Manager Atty. Juan C. Sta. Ana, in a taped message, conveyed his congratulatory message-cum-challenge for the PMO-Davao to consistently improve its frontline services in order to fully realize its certification from the ISO within the set schedule.
Acting Port Operations Services Department Manager of the PPA Head Office Roberto Aquino, who presented the QMS VEC Project Overview, likewise imparted the crucial timeline to be observed within the next five months for the timely compliance with the requirements for the full accreditation from an ISO certifying body for years 2012 to 2016.
Representatives from both the private and public sector who serve as partners in the VEC include the American President Lines (APL), Bureau of Customs (BOC), Davao Pilots Association, Inc. (DPAI), Davao Integrated Port Stevedoring Services Corp. (DIPSSCOR), Filipinas Port Services, Inc. (FILPORT), Maritime Industry Authority (MARINA), Philippine Coast Guard (PCG), Philippine Liner Shipping Association (PLSA) were in attendance during the QMS project launch.
The mandate to pursue QMS ISO accreditation stems from the national directive through Executive Order No. 605 issued by the then President Gloria Macapagal-Arroyo pushing for the Government Quality Management Program (GQMP). It is aimed at debureaucratizing workflow and simplifying frontline services for the public as well as enhancing national competitiveness to be at par with international counterparts.
To heed such call, PPA revised its corporate vision which was formerly pegged at year 2010 focusing on meeting international standards on port services and facilities into: “By 2030, customers doing business in our ports shall experience full and sustained productivity, efficiency, comfort, connectivity, safety and security.”
PMO-Davao also took the QMS VEC project launching as an opportunity to reveal PPA’s newly-crafted vision to the public by a ceremonial unveiling of a marker engraving said vision as well as the Authority’s mission statement. [PPA]
VEC, a frontline service of the PPA entail four (4) core procedures, namely, 1) Entrance Formalities; 2) Assessment of Vessel Charges; 3) Collection of Charges (for both computerized and non-computerized ports) and; 4) Departure Clearance.
Said procedures as embodied in the Quality Procedures Manual shall be implemented in the next three months before the respective internal and external audits.
QMS refers to the organizational structure, responsibilities, procedures, processes and resources to implement a service or come up with a product.
Once the manualized processes are operationalized and enforcement is perfected based on the standards audits, the Port of Davao (also known as Sasa Wharf) will eventually be qualified to apply for an ISO 9001-2008 accreditation.
“After several months of tedious work, I am very pleased to announce that Davao is finally ready to be an ISO-compliant port,” Port District Manager and concurrent PMO-Davao Port Manager Atty. Christian V. Santillan said during his inspirational message at the QMS launching.
PPA General Manager Atty. Juan C. Sta. Ana, in a taped message, conveyed his congratulatory message-cum-challenge for the PMO-Davao to consistently improve its frontline services in order to fully realize its certification from the ISO within the set schedule.
Acting Port Operations Services Department Manager of the PPA Head Office Roberto Aquino, who presented the QMS VEC Project Overview, likewise imparted the crucial timeline to be observed within the next five months for the timely compliance with the requirements for the full accreditation from an ISO certifying body for years 2012 to 2016.
Representatives from both the private and public sector who serve as partners in the VEC include the American President Lines (APL), Bureau of Customs (BOC), Davao Pilots Association, Inc. (DPAI), Davao Integrated Port Stevedoring Services Corp. (DIPSSCOR), Filipinas Port Services, Inc. (FILPORT), Maritime Industry Authority (MARINA), Philippine Coast Guard (PCG), Philippine Liner Shipping Association (PLSA) were in attendance during the QMS project launch.
The mandate to pursue QMS ISO accreditation stems from the national directive through Executive Order No. 605 issued by the then President Gloria Macapagal-Arroyo pushing for the Government Quality Management Program (GQMP). It is aimed at debureaucratizing workflow and simplifying frontline services for the public as well as enhancing national competitiveness to be at par with international counterparts.
To heed such call, PPA revised its corporate vision which was formerly pegged at year 2010 focusing on meeting international standards on port services and facilities into: “By 2030, customers doing business in our ports shall experience full and sustained productivity, efficiency, comfort, connectivity, safety and security.”
PMO-Davao also took the QMS VEC project launching as an opportunity to reveal PPA’s newly-crafted vision to the public by a ceremonial unveiling of a marker engraving said vision as well as the Authority’s mission statement. [PPA]
