DaLight Panabo implements ‘One Number to Remember’

“One number to remember, when customers want to talk to us,” says Engr. Reynold B. Felix, AVP and branch manager of the Panabo office of Davao Light and Power Company. Starting this year, customers of Davao Light in Panabo City, and the municipalities of Carmen, Dujali and Sto. Tomas can call the Davao Light call center and emergency services using one number (084) 822-3572 (DLPC). Just like placing a regular call, Davao Light customers in the above mentioned Davao del Norte franchise areas will not incur long distance charges when they call the number. This number can actually receive 10 simultaneous incoming calls, thereby increasing the number of calls that can be accommodated. Unlike before when there were three  different numbers that could only accommodate three calls at any given time.
The new telecommunication set-up called E1R2 trunkline is like a dedicated highway exclusive for Davao Light and its customers, thus ensuring smooth flow of voice calls and data transfer. The new system utilizes a Voice Over Internet Protocol (VOIP) which will allow Davao Light customers in Davao del Norte to experience services that will be made available in the future via internet telephony. For easy recall, customers only have to remember the prefix “822” and “DLPC” which represents “3572” in a landline telephone set’s numeric keypad.