BOI gets ‘excellent’ performance rating

The Board of Investments (BOI) has received an “Excellent” performance rating in the Stakeholders’ Engagement Survey conducted by Novo Trends PH.
The survey showed that 78 percent of the total number of respondents are “very satisfied” with BOI’s performance, giving the agency an “Excellent Net Satisfaction Rating.”
The BOI commissioned the service of Novo Trends PH, an independent social research survey company specializing in collection and analysis of social, political, economic, and business data, to measure satisfaction of stakeholders in BOI’s services.
“The high level of satisfaction was attributed to the agency’s staff complement wherein three out of four respondents said were knowledgeable, helpful, and courteous,” Novo Trends PH results read.
The survey also aims to measure the level of awareness of stakeholders on services and facilities offered by the agency.
“Majority of the stakeholders surveyed were also aware of BOI’s functions including investments registration, grant of incentives, and investments supervision and monitoring,” it added.
However, the survey noted that one out of three respondents were not aware of the agency’s investment activities such as business matching and outbound and inbound missions.
Survey respondents include BOI-registered firms, prospective investors, would-be investors who previously made investment inquiries with the agency as well as industry groups, associations and chambers.
In its recommendation, Novo Trends PH’s survey noted the BOI needs to strengthen its information dissemination activities in a clear, timely and accurate manner to further increase the stakeholders’ awareness of various services. (PNA)