Tupi, South Cotabato Mayor Reynaldo Tamayo Jr. and LANDBANK President and CEO Cecilia C. Borromeo led the inauguration of the Bank’s new branch in Tupi located at the Municipal Hall Compound in Barangay Poblacion. This was Mrs. Borromeo’s first branch inauguration since she re-joined LANDBANK as its President and CEO last March 1.
“The opening of this new branch forms part of our aggressive thrust to expand our network as we seek to bring banking services closer to our clients,” said Borromeo.
LANDBANK Tupi Branch is the first commercial bank in the municipality, and is the Bank’s 10th in the province. This brings its nationwide branch network to 398, which is targeted to reach 410 by the end of the year – with 12 more new branches in the pipeline.
Digitization thrust
In line with LANBANK’s commitment to provide accessible and responsive customer service, Borromeo said among the Bank’s priority thrusts this year is to improve branch operations through digitization.
Part of the Bank’s efforts towards digitization is the implementation of the Digital Onboarding System (DOBS), a web application it launched in 2018 that enables clients to accomplish account enrolment forms online, thereby shortening account opening time.
Within four months of implementation, DOBS is now utilized in 104 of the Bank’s branches across the country which reported significant reduction in account opening time from 30 minutes to 10-15 minutes. The Bank targets full implementation of DOBS Phase 1 to all its branches by third quarter of the year.
DOBS Phase 2 will link the system to the Bank’s website which will allow individual (including Overseas Filipinos) and institutional clients to fill out account opening forms and upload IDs and documents online, prior to proceeding to the branch to complete the account opening process.
The implementation of DOBS makes LANDBANK the first universal bank in the country that offers this service to both individual and institutional clients, including government agencies.
Borromeo further urged the local government of Tupi and other clients of the branch to avail of the LANDBANK Link.Biz Portal, especially this tax payment season. Link.Biz Portal is an electronic payment facility that allows payment for taxes, application fees, and other dues and charges in government and non-government institutions.
“These are just some of our initiatives but we will continue to make the best use of technology to streamline our processes, improve operational efficiency, and provide our clients with faster, safer and more convenient service,” Borromeo added.
