Globe Telecom offers virtual trunkline service

Globe Telecom Inc. on Wednesday launched the first virtual trunkline service in the country designed for small and medium enterprises (SMEs) and corporations that could boost their customer service and cut telecommunication costs.
Called OneCall, the first office phone system in the Philippines that enables businesses and their customers to collectively stay anytime, anywhere with just one landline number. The service combines the functionality and power of PBX (private branch exchange) phone system with the reach and flexibility of mobile phones.
A PBX is a telephone exchange that serves a particular business or office.
Globe Business Head Gil Genio said OneCall is the first and only virtual trunkline service in the country that allows a subscriber to call mobile phone extension without any additional chargers.
“Companies could dramatically boost customer service and their employees or other intended recipients with OneCall. Now client needs can be attended immediately, which makes client servicing more efficient,” Genio said.
He said that the Philippines through Globe is the third country in the world who offered a virtual trunkline after United Kingdom and Denmark.
Manny Aligada, Globe’s Business Corporate and SME Segments head said unlike traditional phone systems that demanded an upfront investment, OneCall does not charge the subscriber any hardware, software, cabling or installation fees.
“Mainetanance fees likewise do not exist,” Aligada said, adding that PBX service is “expensive” for SMEs.
SMEs, which represent 99.6 percent of all businesses registered in the country, are vital to the Philippine economy. They employ about 70 percent of the labor force.