A Swedish-owned BPO company Transcom Worldwide Philippines, Inc. recently opened its highly-equipped satellite office called “T:Space” for its Work-At-Home (WAH) agents at Bldg. 3 of Matina IT Park in Davao City.
The first in Davao City and Mindanao, the new hub will serve as a venue for training, collaboration, and IT equipment deployments to support WAH operations. It is also a backup workspace for employees who are experiencing service issues that prevent them from working at home effectively.
Kenneth Juarez, managing director for the Asia Pacific, said among its benefits in business operations, T:Space will also establish the Transcom brand and culture in different communities in the Philippines.
Juarez also emphasized that Transcom’s culture is about caring for people and doing the right things for the clients, communities, and team members.
“Investing in our people and our culture of support will continue to fuel growth for us and for those we serve,” Juarez added.
Mark Lyndsell, Transcom’s regional CEO, said T:Space aims to ensure business continuity and provide quality, uninterrupted service for our clients and their customers at the same time provide the employees a safe and welcoming environment to work.
Transcom first came to Davao City in August 2018 when it acquired Awesome OS, an e-commerce business that supports various brands in North America. The combined workforce of Awesome OS and Transcom’s WAH in the city is at least 4,000.
“In terms of Davao City as an investment, I think most people know that spending time here, this is really a special place. When we came down to Davao there is so much energy in everyone. There is a non-stop interaction with a lot of people and it is really incredible. If we really want to translate that in our business, if we have people who love what they do, have an amazing commitment to what they do for our organization, for our clients, and brand partners, it really creates magical things that clients don’t get from other companies. So we are really excited about Davao City,” said Eric Gist, CEO of Awesome OS.
The opening was graced by Annika Thunborg, Ambassador of Sweden to the Philippines, who said that the opening of Transcom is among the business opportunities that were discussed during a webinar organized by the Sweden Embassy in partnership with the European Chamber of Commerce in the Philippines (ECCP), and the Davao City Investment Promotion Center (DCIPC) in the middle of pandemic last year.
“This webinar gave Swedish investors an overview of the attractive opportunities in Davao City for foreign investors. My visit here this week is a follow-up to this endeavor. I am commending Transcom for opening a satellite office in Davao City,” said Thunborg.
Transcom provides digitally enhanced customer experience (CX) services to some of the world’s most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services.
