A representative of US-based Full Potential Solutions (FPS) disclosed that the company is eyeing highly skilled outsourcing professionals in Davao City as it expanded its hub at Damosa Diamond Tower in Damosa Complex, Lanang.
In his message during the recent inauguration of the company’s new office, FPS chairman and president Amit Basak said the expansion will help bring the kind of excellent service that FPS is known for to more customers not only in the Philippines but also worldwide.
The expansion also signaled the start of official operations after launching its recruitment hub in the city in July this year with the goal of hiring at least 1,000 professionals by the end of 2022.
The company brought to Davao City its experience in developing technology-powered innovations in Solution Architecture, Software Development and Administration, and Conversational Artificial Intelligence, among others.
Dabawenyo professionals will also benefit and grow from Full Potential’s capabilities in API integrations, Omnichannel, and SDKs, as well as expertise in Amazon Connect, RingDNA, Genesys, Cisco, Service Cloud Voice, Vicidial, FastCall.
FPS is occupying three floors at Damosa Diamond Tower and the branch in Davao City is the second FPS site in the Philippines and its opening comes in the company’s fifth year of operations in the country. The original office was launched in 2017 in Metro Manila.
Rex Arenas, FPS vice president for operations, said the company intends to grow even further in the next few years by employing 1,000 to 2,000 more employees.
He also said FPS is eyeing another site in Davao City.
Meanwhile, Chiqui Manuel, vice president for Performance Support of FPS, said the company has also partnered with Malayan Colleges for curriculum development to equip the students with the knowledge and skills to prepare them for employment in the BPO industry.
“It is a new partnership and what we are doing is we are working with them to develop a curriculum that will develop senior high graduates and college students for the BPO space. We are partnering with them not just to hire them but prepare them ahead of time so that when they are ready to be hired they can assimilate themselves into the culture of the company. It’s mainly curriculum development partnering with them, teaching them the knowledge and the skills for call center space and at the same time providing them the opportunity and eventually hiring them once they graduate,” she said in an interview.
