Department of Trade and Industry 11 (DTI 11) Davao City director Rachel Remitio announced on Thursday that 100 percent of the consumer complaints received by the agency this year were resolved.
Under the Consumer Protection of the Preliminary Annual Physical Bottomlines from January to December 11 this year, a total of 394 consumer complaints were received by DTI 11 and of this figure, 276 or 70 percent of the complaints were resolved immediately or endorsed to the appropriate agency for action.
Meanwhile, 104 or 26 percent of the consumer complaints were received and endorsed for mediation and were resolved within 10 working days while 14 or four percent of the complaints received and endorsed for adjudication were resolved within 20 working days.
The majority of the complaints were related to warranties.
The breakdown of the 257 complaints received by the DTI-Davao City Field Office: 127-non-DTI jurisdiction (endorsed/referred to other government agencies); 130 -consumer complaints under DTI jurisdiction; 55 complaints resolved immediately (resolved before the mediation process); and 47 complaints undergone the process of mediation.
DTI acts as the mediator so they (complainants and respondents) can agree.
The top 3 nature of complaints (under DTI jurisdiction) are product/service imperfection, unfair or unconscionable sales act, and deceptive sales acts or practices.
The Top 3 government agencies endorsed/referred (non-DTI jurisdiction): Land Transportation Office-Davao (LTO-Davao)-complaints against dealers on the delay in the issuance of OR/CR; Regional Anti-Crime Cyber Unit (RACU)-complaints on online transaction; and Bangko Sentral ng Pilipinas-Davao (BSP-Davao)-financial transactions complaints.
DTI 11 reported that the agency’s complaints resolution rate is recorded at 100 percent.
On the other hand, under permits and licensing, DTI 11 successfully processed 2,590 applications for permits, accreditation, licenses, and authorities, ensuring that all of these requests were handled within the prescribed time.
DTI 11 is also committed to ensuring fair trade practices, which is manifested in the monitoring of 2,503 firms compliant with the Fair Trade Laws while 19 violating firms penalized for the year complied with the penalty within the prescribed time as contained in the Final and Executory decision.
