Microsoft said it is “investigating an issue” after some companies, including firms based in the Philippines, reported that their operations were being affected by a problem with Microsoft services on Friday.
Cebu Pacific issued a statement at 3 p.m. advising its passengers that it is currently experiencing technical issues, reportedly related to technology provider CrowdStrike, which caused a global Microsoft system outage.
The company said it is working to mitigate disruptions to its operations and will provide regular updates as the situation progresses.
“We appreciate your patience and understanding,” Cebu Pacific said.
AirAsia said its services have also been affected by the Microsoft issue.
“This outage is causing unexpected rebooting of machines, leading to some operational disruptions related to check-in processes and navigating the AirAsia MOVE app,” said Steve Dailisan, Head of Communications and Public Affairs at AirAsia.
The airline advised passengers to visit its social media platforms and the airasia newsroom on its website for updates.
Other Philippine businesses were also reportedly affected.
The outage reporting website downdetector.com also showed a spike in the number of users reporting outages with Microsoft’s cloud computing platform Azure, and its office productivity suite 365.
In Australia, some companies were hit Friday by a “large-scale technical outage”, the country’s top cyber-security authority said, with national broadcaster ABC reporting that its operations had been affected.
“Our current information is this outage relates to a technical issue with a third-party software platform employed by affected companies,” the office of Australia’s National Cyber Security Coordinator said in a statement.
Photos posted online showed large queues forming at Sydney Airport, which told AFP some airline operations and terminal services had been affected.
Some self-checkout terminals at one of the country’s largest supermarket chains displayed error messages.
Telecommunications firm Telstra also said some of its systems had been disrupted.
On X, Microsoft said it was investigating an issueimpacting users’ ability to access various Microsoft 365 apps and services.
“We remain focused on redirecting the impacted traffic to healthy systems. We’re continuing to reroute the affected traffic to healthy infrastructure. We’re still observing a positive trend in service availability while we continue to redirect the impacted traffic. We still expect that users will continue to see gradual relief as we continue to mitigate the issue. Our services are still seeing continuous improvements while we continue to take mitigation actions,” the tech giant posted.
