4 BPO firms face closure

Four Business Process Outsourcing (BPOs) companies in Davao City are facing closure after failing to comply with the provisions of lean workforce system and work from home scheme by the city government of Davao. 

Mayor Sara Duterte-Carpio issued on Monday evening the latest directive, Executive Order No. 20 on additional guidelines in the implementation of community quarantine beginning ‪from 5 a.m on Thursday, March 26, to ‪11:59 p.m. on Sunday, April 19, 2020, unless further extended, modified or withdrawn.

Mayor Sara cited Memorandum 20-08 of the Department of Trade and Industry (DTI) that provided options for the BPOs to remain open. The first option is for BPOs to provide a skeletal workforce, strictly observing social distancing, appropriate temporary accommodation arrangements within the vicinity of their workplace, plus shuttle service; and the second option is the work from home arrangement.

In an interview on government-run Davao City Disaster Radio (DCDR) 87.5 on Tuesday, Mayor Sara disclosed that from the 55 BPO companies that were inspected, 33 have met the requirements, 11 needs revalidation, 10 voluntarily closed, and four companies are recommended for closure.

She said there are still 24 call centers scheduled for inspection.

The mayor also emphasized the need for each BPO personnel to have personal headsets, microphones, and keyboard covers.

She reiterated the conduct of regular handwashing breaks and disinfection in their establishments must also be followed. 

The mayor warned that if BPOs cannot follow the guidelines, they will be shut down.

She said this has been the recommendation of doctors working closely with the city government on COVID-19, the new coronavirus 2019.