Davao City Water District customers can already start paying their water bills through Banco de Oro’s electronic banking and automated teller machines (ATMs) starting April 3. This payment option has been made available after the system used for the BDO over-the-counter water bill payment launched last February 14 was tested and improved.
“Availability of these services expands customer options for water bill payment, giving them more convenient ways to settle their dues,” said acting general manager Edwin V. Regalado. Thus, he enjoined DCWD customers with existing BDO accounts to enroll in http://www.mybdo.com.ph and start using BDO’s internet banking service. Enrollment and use of this service does not require a minimum balance, but maintaining balance for specific BDO accounts still apply.
For questions regarding BDO’s internet banking, customers can use MYBDO site’s “frequently asked questions” (https://www.mybdo.com.ph/fo/faq) which answers all possible queries ranging from account creation to the actual payment as well as availing of special services.
DCWD reminds customers that the BDO internet banking payment option only covers payments for regular bills (blue) and notice of disconnection (red bills). Customers with shut-off order (yellow bills) and those who want to pay fees for DCWD services such as reconnection, new service connection, among others are advised to pay directly to DCWD offices in Matina and Bajada. Furthermore, this payment method is only applicable to personal / individual accounts. Corporate bills, especially those computations with withholding tax component, should be paid to any DCWD offices for proper documentation and validation.
Customers should ensure that there is enough balance in their bank accounts otherwise, payment will be rejected. Cut-off time for online payment is 8:30 PM and 11:30 PM for ATM. Any payments made after this time and during weekends and holidays will still be subject for verification and will be considered the next banking day. Cancellation of post-dated or recurring payments made through online payment may be done on or before 7:00 PM on the scheduled date.
BDO assures customers that all information withheld is private and confidential. However, all electronic banking services are subject to BDO’s terms and conditions.
For more information, customers are encouraged to visit DCWD offices or contact DCWD call center through 221-9400 or 221-9412. DCWD frontline service attendants and call center agents are ready to assist them if they have any queries or problems.
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