Aside from going to Davao City Water District’s offices in Bajada and Matina to get updates on and inquire about water-related services, customers can also check its website at www.davao-water.gov.ph and official Facebook account “DCWD Davao” (https://www.facebook.com/davaocitywaterdistrict). Said services are in line with DCWD’s Customer satisfaction agendum which guides the water utility to continuously improve the way it attends to customer needs.
The DCWD website allows customers to register their own account so that they receive updates on emergency and scheduled water service interruption through their emails. They can also view and compute their bills online if they know their account numbers and report leaks through the website. Other information available in the website include matters related to DCWD operations and services, interactive maps of DCWD offices and collection centers, environmental protection programs, bids and awards, copies of official DCWD publication, among others.
The DCWD Facebook account also informs customers of emergency and scheduled water interruptions. Compared to the website, it is more interactive in responding to queries regarding DCWD services such as water service interruptions, new service connections, bills, among others.
Inclusion of these online tools in responding to customer needs is a very effective means to increase the water utility’s visibility among Davaoeños. Said online services expand the reac1hes of DCWD’s customer assistance especially with the large number of people who have access to the Internet nowadays.
With the addition of these two customer service methods to the already existing front line customer service assistants in the Bajada and Matina offices and its 24/7 call center that could be reached through 221-9412 or 0927-7988966, DCWD will be able to cater to customer needs faster and more efficiently. (Jovana T. Duhaylungsod)
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