Ten years after its graceful entry into the local telecommunications scene, renowned mobile service innovator Sun Cellular moves forward to modernizing customer care with the unveiling of its intensified roster of digital-based service channels.
“Apart from expanding our pervasive outlets of The Sun Shop nationwide, as well as our 24/7 service hotline, we continually look for new ways to serve our on-the-go customers who would require a more edgy and flexible type of communication with us,” says Reuben Pangan, Vice President for Customer Service Operations of Sun Cellular.
Among these new channels, Pangan has highlighted Sun Cellular’s heightened 24/7 customer service operations through Facebook at www.facebook.com/suncellularph and through Twitter atwww.twitter.com/suncelltweets.
“In the same way that the interaction means of our customers have evolved, we have also gone beyond our usual channels to make it convenient for them to reach out to us through their online social media pages and data-connected smartphones,” explains Pangan.
And as the network continues to fuel the smartphone growth in the country, it has also released a series of mobile applications for after-sales services and public information.
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