New DCWD 24-hour hotline

Davao City Water District’s 24-hour hotline 221-9412 has been changed to 297-3293 or 297-DCWD. Effective afternoon of January 10, 2014, calling public are being advised by the voicemail to dial the new number when they call the old hotline.
With the new hotline, customers need to press “0” to talk to a DCWD call center agent for any matters concerning the water utility’s services such as billing and connection concerns, water interruption inquiry, leak reports, water availability updates, water quality status, among others. To listen to the latest scheduled and emergency water interruptions affecting certain areas in the city, customers need to press “1”.
Along with 297-3293, DCWD’s call center has three mobile hotlines 0927-798-8966 for GLOBE, 0908-441-0653 for SMART and 0925-511- 3293 / DCWD for SUN which the customers can also contact.
When online, customers can access the DCWD website (www.davao-water.gov.ph) to get latest news regarding DCWD operations and information on scheduled or emergency water interruptions. They can also create their own accounts in the website so they can check their latest water bills online provided that they know their account numbers. Leak reports can likewise be done through the website.
DCWD has its own Facebook account (DCWD Davao) where customers can check updates on scheduled water interruptions and forward queries, suggestions and complaints regarding DCWD services.
The DCWD management hopes that with these varied information access, its customers will find it easier and convenient to avail of DCWD services. [Jovana T. Duhaylungsod]

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