The Bank of the Philippine Islands (PBI) presented to the public its 2008 Sustainability Report, the bank’s first ustainability report and the first published report of its kind in the Philippine banking industry. BPI chose to embark on sustainability reporting in order to show its various stakeholders the bank’s commitment towards sustainability and corporate responsibility.
BPI’s sustainability framework focuses on four strategic themes critical to its business and where the bank feels it cfan make the most difference – total customer experience, reduction of environmental footprints (energy and water consumption waste management, resource efficiency), market expansion, and employee engagement in terms of human resource and community development.
Enhancing Total Customer Experience. BPI seeks to provide quality service to customers before, during and after every transaction. In 2008, BPI heavily invested in a major infrastructure change enabling its customers to bank anytime, anywhere for a total customer experience.
Reducing Environmental Footprint. Climate change challenges BPI to mind its environmental footpring in its operations. As lender, financial adviser and investor, BPI plays an important role in encouraging companies and projects being financed to manage climate change-related risks and opportunities.
Servicing a Wider Market. BPI identifies new markets to serve an addition to its existing markets of top tier corporations, medium sized companies, small enterprises and the individual consumers. The Bank is also brining its banking services closer to the micro-entrepreneurs and the overseas Filipinos.
Engaging our Employees. BPI considers its people its biggest assets. As a performance-driven organization, BPI is committedr in enabling all its employees to develop their full potential, investing in human resource management, and fostering harmonious labor relations. Moreover, BPI sees value in engaging its employees to intensify its efforts in corporate social responsibility.
The Sustainability performance of BPI covering these themes were measured based on a self-declared application level of the Global Reporting Initiative (GRI) Sustainability Reporting Guidelines. For this first report the bank had a total of 16 GRI indicators, which were identified and selected by its Sustainability Technical Working Group (STWG) which was created to document and manage the bank’s various economic, social and environmental impacts. STWG serves as a repository of the knowledge and information systems on sustainability performance reporting.
The bank intends to issue this report every year adding new quantifiable metrics to be able to progress to a higher level of application. Fot its succeeding editions, BPI will take into consideration the feedback from various stakeholders and will also seek independent verification of the report.
BPI has the largest market capitalization among banks in the Philippines. It has the widest distribution network in the Philippines with more than 800 branches and over 1,500 automated teller machines (ATMs).
For an electronic copy of BPI’s 2008 Sustainability Report, visit our website at www.bpiexpressonline.com
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