As a fitting event to cap the 109th celebration of Civil Service Month, NRO 11 launched its Citizen’s Charter on September 30 at the RDC 11 Convention Center witnessed by top officials from government agencies, local government units (LGUs), and the business sector.
“The Citizen’s Charter represents NEDA’s systematic effort to focus on its commitment towards its stakeholders to improve efficiency in the delivery of its services by reducing bureaucratic red tape and preventing graft and corruption, as well as promote a culture of excellence in NEDA,” RD Maria Lourdes D. Lim announced during the opening ceremony.
ARD Bonifacio G. Uy presented the charter’s highlights and important features focusing on NEDA’s two frontline services, namely: Technical Assistance to provinces and highly urbanized cities on development planning, policy formulation, investment programming, project development and project monitoring and evaluation; and Request for RDC 11’s endorsement on project proposals.
He said the charter’s issuance was prioritized because NEDA believes that, as a government agency, it is its obligation to make its services known to the public and to serve its clients with utmost efficiency, honesty, transparency and commitment.
Civil Service Commission ARD Lilia Clamor received a copy of the Citizen’s Charter and commended NEDA’s efforts to pursue its completion on time.
A college degree but to have a heart full of grace and a soul generated by love.”
The business sector, through Nelia Tumarao, executive vice president of the Davao City Chamber of Commerce, expressed appreciation for the charter and assured its support to the government’s initiatives to implement the Anti-Red Tape Act (ARTA).
The promulgation of the Citizen’s Charter is pursuant to the ARTA of 2007, which aims to promote transparency in government with regard to the manner of transacting with the public by requiring each agency to simplify frontline service procedures, formulate services standards to observe in every transaction and make known these standards to the client.
