What does it take to become a partner for change?
The Royal Mandaya Hotel is one of the premiere hotels in Davao City which offers a wide array of services and amenities. For this year, the establishment has played a vital part in the success of Philippine president, Rodrigo Duterte who used its facilities as his political headquarters during the campaign period and on the election day.
TRMH general manager Benjamin Banzon admitted that, with its resounding success, 2016 is the most blessed year for the hotel.
“It’s the most productive year for the management, business partners and its employees. 2015 was a great year as well, but we were able to surpass the achievements of 2015, indeed the hotel is growing. As we continue to embrace the changes and learning, the hotel will keep on moving forward,” said Banzon.
According to the general manager, the hotel’s occupancy rate has increased to 18 percent in 2016, with the highest influx on the month of December.
Banzon pointed out that the positive performance of The Royal Mandaya Hotel in 2016 is credited to a balanced system that made the owners, their valued guests, and their human resources happy.
“Keeping them with a full hearted happiness is indeed the gauge of our success,” added Banzon.
Banzon explained that the hotel’s performance covered the economic, social, mental and spiritual of everyone involved in the organization. He added that its direction can be quantified by, attaining budget revenue (for the owners) physical development, enhancement of the facilities and amenities, service beyond expectations (for the clientele), training and development for employees, wellness and comprehension of staff needs, above average compensation package (for employees), yearly CSR activity, adopt a school program, medical, dental missions in rural areas, Christmas visits for the less fortunate community and charitable institutions ( for the community).
The general manager also attributed the election of Pres. Duterte not only to the TRMH’s success but to the success of other hotels in the city.
Banzon considered it a challenge on how they can make use of such great opportunity and be a part of the changes, especially in the political arena and how the institution could contribute in the creation of a great nation through the leadership of the President.
“Definitely, The Royal Mandaya hotel will be heading to that bright future,” assured Banzon.
Finally, Banzon expressed his optimism for more success in store for the TRMH in 2017 as he pointed out there is no reason for them to step back and relax even if they ended up the 2016 with a huge success.
“We will continue dream, to dream BIG for 2017,” he stressed.
With its humble beginnings in 1992 with only 20 rooms, The Royal Mandaya Hotel was built by Colonel Emilio D. Escandor as an expression of love for his wife Violeta. With the hotel’s ever growing clientele, Escandor built a bigger facility. In September 8, 1998, The Royal Mandaya Hotel was formally established as one of the premiere businesses of Escandor Group of Companies now headed by chairman Glen Escandor.
