The Department of Trade and Industry-Region XI has exceeded most of its 2016 target services rendered.
In the Preliminary Annual Performance 2016 report presented by the agency during its media interface on Tuesday at Pinnacle Hotel, the target for job generation, MSMEs (Micro, Small & Medium Enterprises) assisted, domestic sales generated and client satisfaction has reached more than 100 percent of the expected turn-out.
This is as of January to November 2016.
For most of the provincial directors, the achievement could be factored from the skills training, facilitation of investment, and convergence of the agency and stakeholders such as local government units, non-government organizations (NGOs) and institutions such as the academe.
DTI-Davao Oriental officer-in-charge Jose L. Calub pointed out the success of the provincial office was facilitated by the establishment of Provincial MSME Development Council as well as the initiatives and financial assistance from the DTI Regional Office.
For jobs generated, DTI set a target of 32,000 but achieved 33,718 or 105 percent wherein 3,434 of this are Shared Service Facilities (SSF) jobs, and the rest are MSMEs who benefitted from loans, investments and assistance to large enterprises through training, etc.
For MSMEs assisted, DTI set a target of 9,500 but reached a total of 9,835 or 105 percent; almost half (55 percent) of which or 5,370 are new businesses while 45 percent or 4,465 are existing businesses.
For Domestic Sales, DTI has reported P1,336.01M or 111 percent higher than the P1,200M target. This was generated from trade fair (6%), market matching & facilitation (4%), Pasalubong Center (4%) and monitored sales (86%).
For consumer complaints, 98 percent was resolved within the prescribed time or 103 percent based on target of 95 percent. Out of the 168 consumer complaints received for mediation, 164 (98 percent) complaints were resolved within 10 working days. All of the 5 (100 percent) consumer complaints received for arbitration were resolved within 20 working days.
According to DTI, the nature of most of these complaints were product quality imperfection, product & service warranty, unfair and unconscionable sales act and practice, etc.
Meanwhile, the agency has recorded a client satisfaction feedback of 98 percent (11,484/ 11,751) or 115 percent higher based on the target of 85 percent.
For other services, DTI may not have surpassed their target but data showedthat the agency has achieved the following: 99.83 percent or 14,975 out of the 15,000 business name registered, 86 percent or 12 out of 14 Negosyo Centers launched, and 99 percent or 145 out of 156 Shared Service Facilities provided.
According to DTI Regional Director Maria Belinda Q. Ambi CESO V, the Preliminary Annual Performance report is an institutionalized event for both the DTI and the media as the agency’s partner for development and information dissemination.
Present in the media interface were Regional Director Maria Belinda Q. Ambi, Asst. Regional Director Edwin O. Banquerigo, Provincial Directors Delia Ayano from Davao del Sur, Romeo L. Castañaga from Davao del Norte, Eulogio C. Orevillo from Davao Occidental, Lucky Seigfred M. Balleque from Compostella Valley and officer-in-charge Jose L. Calub from Davao Oriental as well as members of the media.
