India which serves as the world’s most favored destination for Business Process Outsourcing (BPO) services will soon be surpassed by the Philippines in terms of client preference according to a pioneering global business service company in Davao City.
Ellen Jane Ferenal-Garcia, Site Director of Concentrix Services Corporation said on Wednesday’s media forum at Habi at Kape, Abreeza Mall, Davao City that the only reason India remains to be a “tough” competitor of the Philippines in terms of BPO is because of the cost consideration.
Garcia cited one United States-based company they are currently serving which is looking at closing down their accounts in other BPO companies in India and Costa Rica and moving in to Concentrix, specifically in Davao City.
She added that quality-wise Philippines have the edge over those in India that are accused by customers of poor-quality of service.
“When I say quality, that comes with the language because we speak much better English than people in India,” she said.
According to the site director, Concentrix partner companies are all US-based corporations enlisted on the Fortune 500, an annual list compiled and published by Fortune magazine that ranks 500 of the largest U.S. corporations by total revenue for their respective fiscal years.
Garcia stressed that in Concentrix, they train their workers not only in speaking with American accent but also in dealing with American culture.
“We have to educate our people about the language because whatever they (Americans) speak might actually mean a different thing,” she told the reporters.
Job opportunities
Concentrix Davao is now looking for interested applicants to apply for 900 vacant positions to fill 450 seats in their company.
According to Garcia, 97 percent of their company leaders grow from ranks as she stressed the company’s position as highest in retention level among BPO companies in Davao City.
In terms of compensation, she pointed out the company’s efficiency in providing competitive salary as well as incentives such as medication not only to their worker’s but also to their respective families.
The site director also disclosed that three US-based companies are eyeing them to be their service provider. Two of which need at least 300 heads with growth of 1000 at the end of the year for one account alone.
According to Garcia, Concentrix has now 25,000 service workers nationwide, 1000 of which are in based in Davao City.
Concentrix, a wholly owned subsidiary of SYNNEX Corporation since 2006, is a leading global business services company. SYNNEX sits at number 212 on the Fortune 500 listing. Concentrix is headquartered in Fremont, CA.
